Returns and complaints

Returns and Complaints

Product Returns

If you are a consumer or a so-called privileged trader, you may withdraw from the

online sales agreement without giving any reason within 14 days of receiving the

product (receiving the shipment) by sending us a completed withdrawal form, which you can find here.

To meet this deadline, you simply need to write to us:

We will promptly confirm receipt of your withdrawal statement.

Then, send the returned product to us at the following address:

Favi Klaudia Strugała, Ul. Literacka 13A/30, 01-864 Warszawa

Upon receipt of the product, we will promptly, no later than within 14 days, refund your

money.

Please note that for certain products, the right to return does not apply.


In the case of digital content, if you have given your consent and we have promptly provided you with the digital product  (before the 14-day period expires), the product cannot be returned.

You can find more details about the return procedure in our Terms and Conditions.

Complaints

For products purchased from 01.01.2023 onwards by consumers and so-called

privileged traders, we are liable for any lack of conformity of the product with the agreement

existing at the time of delivery and discovered within 2 years from that time in accordance with the

provisions of the Consumer Rights Act of 30 May 2014. For other

traders, we are liable in accordance with the provisions of the Civil Code.

For products purchased up to 31.12.2022, we are liable under the warranty for

any defect in the product, provided that the defect is discovered within 2 years from the date the product was delivered,

in accordance with the provisions of the Civil Code.

In the case of digital content (e-books, courses, etc.), we are also liable if

the product does not conform to the agreement.

If you believe that the product you purchased does not conform to the agreement / is defective, you may


file a complaint.

To file a complaint:

1. Write to us:

In the complaint, indicate which product it concerns and describe the problem.

You should also indicate what remedy you expect

(replacement of the product, repair of the product, refund, price reduction, etc.).

2. Send us a package with the product subject to complaint.

Please do not send us any shipments with the "cash on delivery" option.

Complaints are considered no later than 14 days from the date of receipt of the

product subject to complaint.

You can find more details about the complaint procedure in our Store Terms and Conditions.